Frequently Asked Questions
Where are your items made?
Hound Hub is located in Perth, Western Australia and our items are made and designed here too.
How long do Personalised Item orders take?
Please allow approximately 7-9 days for your draft to come through for confirmation prior to production. Depending when your drawing is confirmed please allow approximately 3-5 days to be finalised, made and then dispatched.
(This time estimation does not include the Christmas Season. Delays may also occur if you are ordering bulk drafts and items, please be aware when placing an order)
Can you draw any type of pet and not just dogs?
We certainly can draw any type of pet not just dogs. We have drawn Horses, Cats, Birds, Squirrels and more!
What does the drawing fee include?
The $15.00 drawing fee includes only one drawing off the photo sent to us. Please make sure the photo you send through is the photo you would like on the final design. If you do choose to change the photo you will be charged another $15.00 fee. All drawings ordered are then archived for future re-orders. The $15.00 fee does NOT include the items you wish to purchase using the drawing of your pet. If you wish to have the drawing for commercial use without the water mark there is an addition charge.
Where do you ship to and what are the options and costs?
We ship both nationally and internationally. Depending on how much you order and where you are prices will change.
Australia Shipping: Starts from $2.50 without tracking. Please note you will be asked where your items are being shipped to and will then be given your options and costs.
International Shipping: Starts from $3.00 without tracking. Please note you will be asked where your items are being shipped to and will then be given your options and costs.
Buyers are responsible for any customs and import taxes that may apply. Hound Hub is not responsible for delays due to customs.
When and how do I make payments for my Personalised Order?
Once your Drawing has been confirmed you will be sent an invoice for your whole order which is payable via PayPal or Card.